Business English Worksheets (Continued)


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Title
Dealing with Angry Customers
Target Structure
Expressions for Customer Service
Level
Upper Int / Advanced
Time
60 minutes
Your Notes   

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Description
Do your students ever need to deal with native speakers who are less than happy with something?

This worksheet looks at expressions for how to respond to dissatisfied customers. There is an extended conversation, practice exercises and the opportunity to role-play different scenarios.

This worksheet is written for upper-intermediate and advanced-level students.

 


 

Title
Women in the Boardroom
Target Structure
Reading, Vocabulary Building, Discussion
Level
Advanced
Time
60 minutes
Your Notes   

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Description
This business worksheet looks at the disparity between the number of women and men in senior management positions.

There is a gap-fill reading, with collocation/idiom practice, summarising and discussion.

This worksheet is written for advanced-level students.

 


 

Title
Talking About Your Job
Target Structure
Present Simple / Job Questions
Level
Elementary
Time
45 minutes
Your Notes   

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Description
This new worksheet looks at common questions about jobs that every student needs to be able to answer - whether you're teaching business English or not!

The worksheet begins with students matching pictures to job titles. This is followed by a gap-fill conversation and comprehension questions. There's a mix-and-match exercise with eight common work-related questions, followed by the chance for your students to personalise the language.

After these activities, your students will be confident enough with the language to interview a partner about his / her job.

 


 

Title
Apologizing
Target Structure
Natural English Expressions
Level
Upper Int / Advanced
Time
45 minutes
Your Notes   

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Description
Apologizing is difficult at the best of times - and even more so in a foreign language!

This worksheet looks at a number of common expressions, including:

* in the heat of the moment
* go too far
* be way out of line
* don't give it another thought

...and more.

There's a conversation, followed by practice exercises and role-play.

This worksheet is written for upper intermediate to advanced learners.

 


 

Title
Business Needs Analysis
Target Structure
Needs Analysis
Level
Upper Int / Advanced
Time
n/a minutes
Your Notes   

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Description
If you have a new higher-level business class, you'll want to be sure that you know your students' goals.

Find out about their needs and expectations with this business needs analysis handout.

You could give it to the students before the course begins. Alternatively, you could put students in pairs, and have them interview each other.

We're going to add some general-English needs analysis sheets in coming months. Let us know if you have any requests!


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