Making the Payment |
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PayPal (or 2Checkout) aren't accepting my card. Why? |
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You need to be careful about the following when paying with PayPal or 2Checkout:
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| 1) |
Make sure you enter your
name exactly as written on the card. |
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You need to enter the billing address of the card. This might be different to your home address, especially if you're living abroad.
When entering the billing address for your card, choose the correct country first. The address fields will then change, making it easier for you to enter the billing address. |
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You'll need to enter your 'Card Verification Number', as well as your credit card number.
This verification number is three digits (for Visa and MasterCard). You'll find it on the back of the card, on the signature strip.
It's usually the final three digits.
You'll need to enter both your billing address and the security code correctly in order for the payment to go through. As soon as it does, you'll have instant access to all the worksheets.
If you are using American Express, the verification number is four digits, and can be found on the front of the card.
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| 2 |
PayPal won't let me enter the correct address. |
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When entering your billing address, choose the country first. It's in a drop down list. Wait a moment, and the screen will update and you'll find the boxes you need to fill in correspond with your country's address style. [back] |
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| 3 |
Do I need to become a PayPal member? |
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No, you don't. When you click through from Handouts Online to the PayPal payment screen, you'll be given two choices. One says 'Log into your PayPal account'. Only click on this if you are a PayPal member.
If you aren't a PayPal member, click on the link which says 'Pay by credit card'.
It's not necessary to become a PayPal member. You just need to enter your credit card information, and you're finished! It's quick and very secure. [back] |
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What can I do if PayPal doesn't accept my country? |
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PayPal now accepts credit cards from almost any country. If your country is not on the drop-down list, you can still join, by using 2Checkout.
If you have already created an account with Handouts Online (but haven't paid for it yet), you can log into it, using the username and password you chose. Scroll down, and you will see a section marked 'Add / Renew Membership'. Select the membership type (Individual or Group), and choose 2Checkout as the payment method. When you click on 'continue', you'll be taken to the 2Checkout payment page. [back] |
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Logging In |
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| 1 |
I can't log in! |
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To log in, you need your username and password.
You also need cookies enabled on your computer. To check if your cookies are enabled, go to the 'Tools' menu of your browser, and check that the security settings are at 'default'.
Both your username and password are case-sensitive. Be sure not to mix upper and lower case letters. Also, be careful not to add any additional spaces.
If you cannot remember your log-in details, go to the login page here. Type in your username or email address, and we'll email you a reminder of your login details.
If you are still having difficulties, please email support@handoutsonline.com, and we'll help you out. [back]
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I have forgotten my password! |
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If you cannot remember your log-in details, go to the login page here. Type in your username or email address, and we'll email you a reminder of your login details.
If you are still having difficulties, please email support@handoutsonline.com, and we'll help you out. [back] |
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Viewing Worksheets |
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| 1 |
When I click on a worksheet, I get a blank screen. |
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Very occasionally, there can be a problem with the version of Acrobat Reader installed on a user's computer, which leads to a blank screen when viewing worksheets.
It's very easy to fix.
First uninstall the version of Acrobat Reader you have on your computer. Then, go to the Adobe website, and download the latest version of the Reader software. It's free. The link is here.
As soon as you've reinstalled the latest version, you'll be able to view the worksheets without any difficulties.
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| 2 |
When I click on a worksheet, I get the message 'File not Found'. |
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This error is again unusual, and it caused by a problem with the version of Acrobat Reader installed on the computer you are using.
First uninstall the version of Acrobat Reader you have on your computer. Then, go to the Adobe website, and download the latest version of the Reader software. It's free. The link is here.
As soon as you've reinstalled the latest version, you'll be able to view the worksheets without any difficulties.
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Do you still have a question you need assistance with?
We'd like to help out! Click here to contact us now. |
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[Back to the main FAQ Index]
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