Telephone English


Telephone English always goes down well in classes. It's more difficult than it looks - there are lots of fixed phrases that need learning - so your students will want plenty of practice.


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Title
Checking a Hotel Reservation
Target Structure
Phone English / Requests
Level
Elementary
Time
45 minutes
Your Notes

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Description
This conversation-based worksheet will help your students with basic telephone English and using 'could' for requests.

There is a lead-in on the topic of hotels, with simple questions. Your students will then need to put a conversation in order. The conversation strips are provided along with teaching notes.

There is a short grammar quiz, followed by lots of practice of the target language.

By the end of the lesson, your students will be able to ask and answer basic telephone questions, and check a reservation at a hotel.

This worksheet is written for elementary-level students.

 


 

Title
Dealing with Angry Customers
Target Structure
Expressions for Customer Service
Level
Upper Int / Advanced
Time
60 minutes
Your Notes

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Description
Do your students ever need to deal with native speakers who are less than happy with something?

This worksheet looks at expressions for how to respond to dissatisfied customers. There is an extended conversation, practice exercises and the opportunity to role-play different scenarios.

This worksheet is written for upper-intermediate and advanced-level students.

 


 

Title
Rearranging Lunch
Target Structure
Present Continuous / Telephone English
Level
Pre-Intermediate
Time
45 minutes
Your Notes

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Description
Can your students make changes to plans they've made? Using a conversation about rearranging lunch as its base, this worksheet looks at common expressions used for making changes.

There's a gap-fill conversation plus lots of practice exercises. If you're looking for a business version, look up 'Changing an Appointment' in our search engine.

 


 

Title
Making an Appointment
Target Structure
Present Continuous (Future)
Level
Elementary / Pre-Intermediate
Time
40 minutes
Your Notes

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Description
This worksheet looks at making appointments over the telephone.

There is lots of practice of the Present Continuous for future plans, and your students will have the chance to brush up on their telephone English.

There is a conversation, information-gap activity, role-plays and discussion.

The worksheet is designed for elementary to pre-intermediate level students.

 


 

Title
Polite Telephone English
Target Structure
Telephone English
Level
Elementary - Int
Time
20 minutes
Your Notes

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Description
This conversation is correct English, but highly impolite! You can help instill some manners in your students with this worksheet.

Your students need to go through the conversation, changing the register from rude to polite.

'Polite Telephone English' can be used as a follow-up to a general English phone lesson. It also works well if set as homework.


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